Terms & Conditions

00 Service Provider

01 Definitions

02 Applicability

These terms apply to all services, quotes and collaborations of Link2Leads. The client's terms do not apply, unless agreed otherwise in writing.

03 What we do

Link2Leads builds and manages email campaigns for B2B companies. This includes:

• Targeting and list building
• Writing email campaigns
• Execution and follow-up of campaigns
• Qualification of replies
• Scheduling meetings

We also deliver standalone lead files without a campaign. The additional terms in article 07 apply to those.

We deliver a system and effort. Specific results cannot be guaranteed, unless agreed otherwise in writing.

04 Fees and payment

Our services are offered via monthly subscriptions or custom arrangements. Invoices must be paid within 14 days of the invoice date.

• In case of late payment, statutory interest applies
• Campaigns may be paused in the event of ongoing payment arrears
• All amounts are excluding VAT unless stated otherwise

05 Collaboration and responsibility

A good result requires active collaboration. The client remains responsible for:

• The offer and the pricing towards prospects
• Following up leads and meetings in a timely manner
• Running conversations and closing deals

If leads aren't followed up or meetings aren't honored, this can affect the results of the campaign.

06 Use of data and campaigns

Campaigns are set up based on input from the client. The client is responsible for:

• The accuracy of the information provided about the offer
• The content of the offer that is communicated to prospects

Link2Leads is not liable for substantive claims or offers made towards prospects.

07 Standalone lead files

If the client purchases a lead file without a campaign, the following terms apply.

Delivery and price

• We first count how many companies fit the stated selection and confirm the number and the price. Only after approval do we build the file.
• Delivery is as an Excel or CSV file. Orders up to 5,000 leads are delivered within one working day of approval, larger orders within three working days.
• Prices apply per lead according to the volume tiers on our website and exclude VAT. Enrichment is charged per lead.
• A purchased credit remains valid for twelve months from the invoice date.

What we guarantee

• Every email address is verified before delivery. If the demonstrable bounce rate of a delivery exceeds 3 percent, we top up the difference free of charge.
• With every record we include the source and the date it was checked.
• Records of people who have objected to us are filtered out of the file in advance.
• We do not guarantee replies, meetings or revenue from a delivered file.

What the client agrees to

• From delivery onwards the client becomes an independent data controller for the data in the file.
• The data is used solely to approach the companies concerned in a business capacity, within the laws that apply to the recipient (such as CAN-SPAM in the US, PECR and UK GDPR in the UK, and the GDPR in the EU).
• The client handles objections and requests from data subjects themselves and in good time, and informs us if a request concerns the origin of a data point.
• The file is not resold, passed on or made public, and is not used to approach consumers.
• The client indemnifies Link2Leads against claims arising from their own use of the file.

Because a file cannot be taken back once delivered, a delivered file is excluded from the right of withdrawal. If a record is demonstrably incorrect, we replace it.

08 Liability

We are not liable for revenue results, conversions or prospects' decisions. Liability for demonstrable errors on our part is always limited to the invoice amount for the month concerned.

09 Intellectual property

You may keep using the campaign copy we write for you after the collaboration ends. The contact details of the companies approached in your campaign, including their replies, are handed over in a common file format when the collaboration ends. What remains with Link2Leads : the sending environment (domains, mailboxes and settings), our method, systems and internal documentation. You may not use or copy those without permission. We keep unsubscribes after the collaboration ends, so those companies are not approached again.

10 Term and termination

The collaboration runs for the agreed term. Cancellation is possible with 30 days' notice, unless agreed otherwise. In the event of non-payment or misuse, we may end the collaboration immediately.

11 Privacy

We process data in accordance with applicable privacy law. See our privacy policy for more information.

12 Applicable law

Dutch law applies to all agreements. Disputes are handled by the competent court.

13 Finally

If a provision turns out to be invalid, the rest of these terms remain in force. We may amend these terms. The most current version is always on our website.

For questions about these terms: info@link2leads.nl